Terms of Service

Effective Date: April 27, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the services, facilities, website, and related offerings provided by LaunchPad Nexus Workspace (“LaunchPad Nexus Workspace,” “we,” “us,” or “our”). By booking, accessing, using, or paying for any of our services, you agree to be bound by these Terms, our applicable house rules, and any service-specific agreements or policies that may apply.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not use our services.

These Terms are intended to be interpreted in a manner consistent with applicable laws of the Republic of the Philippines, including the Civil Code of the Philippines, the Consumer Act of the Philippines, the Data Privacy Act of 2012, and other relevant laws and regulations, as applicable.

2. Scope of Services

LaunchPad Nexus Workspace provides flexible workspace and business support services, which may include, without limitation:

• Private startup offices;
• Coworking desks;
• Meeting room rentals;
• Virtual office services;
• Business address registration support;
• Reception and mail handling;
• High-speed internet access;
• Printing and related office support services.

We may modify, suspend, or discontinue any service, feature, amenity, or facility at any time, subject to any applicable booking or contractual commitments and to the extent permitted by law.

Use of our business address registration support or virtual office services does not guarantee approval by any government agency, regulator, bank, courier, or third party. You are solely responsible for ensuring that your intended use of such services complies with applicable laws, regulations, and third-party requirements.

3. User Obligations and Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information when registering, booking, or otherwise transacting with us;
• Comply with all applicable laws, ordinances, regulations, and rules of the building, facility, and surrounding premises;
• Use the workspace and related services only for lawful business purposes;
• Respect the rights, safety, privacy, and quiet enjoyment of other users, guests, staff, and building occupants;
• Not engage in any activity that is illegal, fraudulent, harassing, defamatory, abusive, disruptive, or otherwise harmful;
• Not store, handle, or bring hazardous materials, illegal substances, weapons, or prohibited items into the premises;
• Not tamper with, damage, or misuse any equipment, furniture, access devices, or facilities;
• Maintain the confidentiality of any access credentials, keys, codes, or account details issued to you;
• Ensure that your guests, employees, contractors, and representatives comply with these Terms and all applicable policies;
• Promptly notify us of any damage, incident, security concern, or unauthorized use related to your account or use of our services.

You are responsible for the conduct of your guests and invitees while they are on the premises or otherwise using services arranged by you.

You acknowledge that certain services, including internet access, printing, mail handling, and meeting room use, may be subject to fair-use limits, technical constraints, security procedures, and additional service rules communicated by us from time to time.

4. Payment Terms and Conditions

All fees, rates, deposits, charges, taxes, and payment deadlines will be disclosed at the time of booking, subscription, or service order, or in a separate quotation or service agreement. Unless otherwise stated, all amounts are payable in Philippine Peso (PHP).

• Payments must be made in full and on time using the payment methods we accept.
• We may require advance payment, security deposits, or post-use billing depending on the service selected.
• All fees are exclusive of applicable taxes unless expressly stated otherwise.
• Late payments may result in suspension of services, denial of access, withholding of mail handling, cancellation of bookings, or other remedies allowed by law and these Terms.
• You are responsible for any bank charges, transfer fees, chargeback fees, or other payment processing costs incurred in connection with your payment.

If you dispute any charge, you must notify us in writing within a reasonable time after the charge appears, and in any event no later than the period required by applicable law or the relevant payment processor’s rules. Undisputed amounts remain payable when due.

We reserve the right to revise our pricing, introduce new fees, or modify billing structures upon reasonable notice, except where a fixed-term agreement or confirmed booking states otherwise.

5. Cancellation and Refund Policy

Cancellation and refund rights may vary depending on the type of service booked, the duration of use, and any promotional or special-rate terms. Unless a separate written agreement provides otherwise, the following general rules apply:

• Meeting rooms and day-use services: Cancellations made within the notice period stated at booking may be eligible for rescheduling or partial refund, subject to administrative fees, if any.
• Office rentals and recurring plans: Early termination may require prior written notice and may be subject to minimum commitment periods, forfeiture of deposits, and payment of outstanding balances.
• Virtual office and business address services: Fees already paid are generally non-refundable once service activation, address use, or mail handling has commenced, except where required by law or expressly stated otherwise.
• Custom services: Fees for customized, reserved, or specially prepared services may be non-refundable once work has begun or resources have been allocated.

We may cancel or reschedule bookings due to operational needs, safety concerns, force majeure, maintenance, or non-payment. In such cases, our liability is limited to rescheduling the service or refunding the affected prepaid amount, as determined by us in good faith and subject to applicable law.

No refund will be due for unused time, early departure, no-shows, or service interruptions caused by your breach of these Terms or by events beyond our reasonable control.

6. Liability Limitations

To the fullest extent permitted by Philippine law, LaunchPad Nexus Workspace, its owners, directors, officers, employees, agents, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of our services.

Without limiting the foregoing, we are not responsible for:

• Loss, theft, or damage to personal property, documents, equipment, or valuables brought onto the premises, except to the extent caused by our proven gross negligence or willful misconduct as may not be waived under applicable law;
• Failures or interruptions in internet service, utilities, telecommunications, or third-party systems;
• Acts or omissions of third-party service providers, couriers, building management, or other users;
• Delays, denials, or adverse actions by government agencies, banks, regulators, or other third parties relating to business address registration or virtual office use;
• Any unauthorized access to or use of your account credentials caused by your failure to safeguard them.

To the maximum extent permitted by law, our total aggregate liability for any claim arising from or related to the services shall not exceed the amount you paid to us for the specific service giving rise to the claim during the one (1) month period immediately preceding the event giving rise to liability, or such other amount as may be required by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable Philippine law, including liability for fraud, willful misconduct, or other liability that may not lawfully be disclaimed.

7. Intellectual Property Rights

All trademarks, service marks, logos, trade names, content, designs, text, graphics, photographs, software, layouts, and other materials provided by or on behalf of LaunchPad Nexus Workspace are owned by or licensed to us and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publicly display, create derivative works from, or otherwise exploit any of our intellectual property without our prior written consent, except as necessary for ordinary use of the services in accordance with these Terms.

Any feedback, suggestions, or ideas you provide to us may be used by us without restriction or compensation, unless otherwise agreed in writing and to the extent permitted by law.

You represent that any content, materials, or information you submit to us do not infringe the intellectual property rights or other rights of any third party.

8. Data Protection and Privacy

We respect your privacy and process personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data protection laws and regulations.

By using our services, you acknowledge and consent to the collection, use, storage, disclosure, and processing of personal data as necessary to:

• Provide and manage our services;
• Process bookings, payments, invoices, and account administration;
• Verify identity, prevent fraud, and maintain security;
• Handle mail, deliveries, and reception-related services;
• Comply with legal and regulatory obligations;
• Communicate with you regarding service updates, notices, and support;
• Improve our services, operations, and customer experience.

Where required by law, we will obtain separate consent for specific processing activities. We may share personal data with service providers, payment processors, building management, couriers, government authorities, or other third parties when necessary to deliver services, comply with legal obligations, or protect our legitimate interests, subject to applicable safeguards.

You are responsible for ensuring that any personal data you provide to us, including data relating to your employees, guests, or clients, is collected and disclosed lawfully and with appropriate notice or consent where required.

For privacy-related inquiries, data subject requests, or complaints, you may contact us using the details provided in the Contact Information section below.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, typhoon, earthquake, epidemic, pandemic, war, civil unrest, labor disputes, government action, power outages, telecommunications failures, internet disruptions, or failures of third-party suppliers or building systems.

During a force majeure event, we may suspend, modify, or limit services as reasonably necessary. If the event continues for an extended period, we may terminate or reschedule affected services without liability except as required by applicable law or a separate written agreement.

10. Changes to Terms

We may update, revise, or replace these Terms from time to time to reflect changes in our services, legal requirements, operational practices, or business needs. Updated Terms will take effect upon posting or upon notice to you, as applicable.

Your continued use of our services after any update constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the services and, where applicable, terminate your account or booking in accordance with the cancellation rules.

11. Applicable Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the services shall be brought before the proper courts of Pasig City, Metro Manila, Philippines, to the exclusion of other venues, subject to any mandatory dispute resolution process required by law or agreed in writing by the parties.

Nothing in this section prevents either party from seeking injunctive or equitable relief in any court of competent jurisdiction where necessary to protect rights, property, confidentiality, or security.

12. Contact Information

If you have any questions, concerns, notices, or requests regarding these Terms or our services, you may contact LaunchPad Nexus Workspace at:

• Address: Unit 4B, 3rd Floor, The Podium West Tower, ADB Ave, Ortigas Center, Pasig City, 1605 Metro Manila, Philippines
• Email: [email protected]
• Phone: +63 2 8828 7604

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, unenforceable, or contrary to applicable law by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms.

The remaining provisions shall remain in full force and effect and shall be interpreted to best reflect the original intent of the parties to the extent permitted by law.

By using the services of LaunchPad Nexus Workspace, you acknowledge that you have read, understood, and agreed to these Terms of Service.